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'''Analysis For review''': [https://docs.google.com/document/d/1pv-caXnhGrF6hqhzMmIs-h7g6sGKx3q0/edit Mark] | [https://docs.google.com/document/d/1_UO6k0wygsbp_1_a8qKy9UTH9wb_1WBczLMhgHYzxNc/edit?usp=sharing Joy] | [https://docs.google.com/document/d/1SuSUjifNbZL1i-BTWUWyREd-U1RScuF637Z0GupfGLw/edit?usp=sharing Dev] | '''Analysis For review''': [https://docs.google.com/document/d/1pv-caXnhGrF6hqhzMmIs-h7g6sGKx3q0/edit Mark] | [https://docs.google.com/document/d/1_UO6k0wygsbp_1_a8qKy9UTH9wb_1WBczLMhgHYzxNc/edit?usp=sharing Joy] | [https://docs.google.com/document/d/1SuSUjifNbZL1i-BTWUWyREd-U1RScuF637Z0GupfGLw/edit?usp=sharing Dev] | ||
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'''Mark''': [https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/problem-management/task/investigate-root-cause.html Service Now, Root cause analysis] {{br}} '''Joy''': [https://www.sysaid.com/it-service-management-software/problem-management SysAid Problem Management], [https://haloitsm.com/problem-management-software/ HaloITSM Problem Management], [https://freshservice.com/it-service-management/problem-management Freshservice] (see root cause analysis feature) {{br}} '''Dev''': [https://www.moresteam.com/engineroom/features.cfm Engineroom] (discover solutions), [https://www.softexpert.com/produto/problem-management/ SoftExpert Problem Management], [https://www.servicenow.com/products/problem-management.html ServiceNow] (Problem Management) | '''Mark''': [https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/problem-management/task/investigate-root-cause.html Service Now, Root cause analysis] {{br}} '''Joy''': [https://www.sysaid.com/it-service-management-software/problem-management SysAid Problem Management], [https://haloitsm.com/problem-management-software/ HaloITSM Problem Management], [https://freshservice.com/it-service-management/problem-management Freshservice] (see root cause analysis feature) {{br}} '''Dev''': [https://www.moresteam.com/engineroom/features.cfm Engineroom] (discover solutions), [https://www.softexpert.com/produto/problem-management/ SoftExpert Problem Management], [https://www.servicenow.com/products/problem-management.html ServiceNow] (Problem Management) {{br}} Others: [https://www.causelink.com/how-it-works CauseLink], [https://realitycharting.com/root-cause-analysis-software RC Pro Root Cause Analysis Software] (found via search term: 'root cause analysis problem solving software') | ||
|| (1) Understand what task management is (see Prototype website description). We are focusing on how tasks are created, assigned, completed and evaluated). A special focus on Task Bidding (when multiple people are involved). | || (1) Understand what task management is (see Prototype website description). We are focusing on how tasks are created, assigned, completed and evaluated). A special focus on Task Bidding (when multiple people are involved). |