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Report-A-Problem App
It should always be easy for a service/product user to report a problem to the responsible parties. We want to create an app that makes it easy for anyone to report a problem. We can have a problem summary, GPS location (if permitted by the user) and the detail of the problem and any other necessary data fields. The report is sent to whoever is responsible for dealing with that problem. We want to keep track of the problem resolution rate (customer satisfaction) so we can monitor how effective the problem resolution is. This can help us monitor the people who are responsible for solving the problem. This app can apply to a wide variety of situations for example (1) Reporting a pothole to the city transportation department (2) Reporting a non-working toilet in an airport (3) Reporting a crime (4) Reporting a noise complaint. (5) Report a water leak (6) Reports of a more serious nature should also be possible but we can see about that later. The only thing that needs to be maintained is the routing of the problem report i.e. who the responsible person is for dealing with a particular problem. This app can also interface with 'Issues' for the Javul.org website functionality. All problems reported should be public however it should be possible to make exceptions. An API will be offered so other companies can integrate this with their products and websites.
Links[edit | edit source]
- LinkedIn - http://www.findnfix.ca/ - (site defunct) - rewards users for reporting issues. "Our users or Finders as we call them will be rewarded with points for completing the simple task of taking a picture and providing a few details on what they've seen. Things like location of the signage, severity of the issue and any other details they find important. Over time they will build up there points until it is time to redeem them for a gift card of their choice. Within the first year we plan to add more industries to our roster, allowing our users more opportunities to gain points."
- SeeClickFix - "citizen request management tools make it easier for local governments to identify and solve quality of life issues" (commercial)
- Spanish app - possibly a reporting kind of app (report something in your neighborhood)
- iChangeMyCity - provides citizens of India to report issues. Website built by Janaagraha (non-profit organization that aims to strengthen democracy in India by working for citizen participation in urban local government.)
- https://www.snapsendsolve.com/